Política de reembolso

The Health Whisperer strives for excellence and quality in everything we do.  Unless otherwise indicated on the product description (such as exchange policy for harnesses), all our physical products come with a thirty (30) day Customer Satisfaction Guarantee minus shipping.  If you purchase The Health Whisperer consumable products directly from The Health Whisperer via our online portal(s) or affiliate portal(s) and you are not happy with your products for any reason, please contact The Health Whisperer directly by email.  The Customer Satisfaction Guarantee is available on the first product order placed by a Customer within thirty (30) days from the shipping date.

After confirming the return is eligible for the Customer Product Satisfaction Guarantee, you will be provided with a "Return Authorization" number (RA) and instructions for returning the product.  The Customer must return all unused portions of the product including the manufacturer's box and/or canister.  The Customer is responsible for return shipping costs. 

When sending the product back to The Health Whisperer, the Customer must include:

  • A signed and dated letter that includes the reason for the return
  • Return all unused portions of the product in the manufacturer's box and/or canister
  • A copy of the order invoice.  Please include the RA number on it
  • Write the RA number on the outside of the shipping box
Once The Health Whisperer receives the product back, and if the Customer has submitted the complete requirements according to The Health Whisperer's Policies and Procedures, The Health Whisperer will issue a refund minus shipping to the same payment method used to pay for the original order.


To start a return, you can contact us at support@the-healthwhisperer.com.
You can always contact us for any support question at support@the-healthwhisperer.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.